Support
Lumtera (free)
Ask on the Lumtera support forum on WordPress.org. There's also a Support link next to Lumtera on your Plugins screen.
Lumtera Pro
Lumtera Pro includes direct email support from the MantraBrain team, and automatic updates. Contact MantraBrain and mention the email address your license was bought with. The license screen has the same link: Contact support, under Need help?, at Lumtera → Settings → License.
First-response times while a license is active, on business days, Monday to Friday:
| Plan | First reply |
|---|---|
| Personal | Within 2 business days |
| Growth | Within 1 business day |
| Agency and Unlimited | The same business day |
Support is included while your license is active. If a yearly license expires, Pro keeps working on the sites where it's active, and support and updates resume when you renew. You can manage your license, downloads and invoices in your store account.
Refunds
Every Lumtera Pro purchase has a 14-day refund, no reason needed. Contact MantraBrain within 14 days of buying.
A refunded license key is turned off on the store, so Lumtera Pro's features stop working on your sites the next time the license is checked. The free Lumtera plugin keeps working, with your checks, results and settings as they were. Deactivate or delete Lumtera Pro when you no longer need it.
What to include
The fastest way to a fix is a report we can reproduce:
- Your Lumtera version, and Lumtera Pro's if you use it (Plugins screen).
- Your WordPress and PHP versions (Tools → Site Health → Info).
- The theme and page builder you use.
- Which optional features are on: site fixes, AI suggestions (and which AI provider), and any changes under Permissions.
- For a wrong result: the check's ID (for example
link-ambiguous-text, see All checks) and a small piece of HTML or a block that triggers it.wp lumtera checkis a quick way to test HTML on its own. See WP-CLI. - For an error: the message on screen, and anything in your PHP error log from the same moment.
Before you write, Troubleshooting and the FAQs cover the most common questions.
Report a security issue
Please don't post security issues on the public forum. Contact MantraBrain privately instead.
Improve these docs
Every page has an Edit this page on GitHub link at the bottom. The docs live at github.com/mantrabrain/lumtera-docs.